Case Studies

Case Study I

Large Dubai based dental care chain

Business Challenge​

Connect offline patients from existing CRM to a patient facing mobile based platform for appointments management, payments, patient records and ensuring an omni-channel interaction system.

Solution

  • In-house VK consultants built a solution architecture for Android, iOS and Web based Patient interaction system for seamless information management
  • VK partner based out of India, delivered a solution integrated with client’s existing D4W database by building custom Application Interfaces with Android and iOS apps in just 9 weeks.

Benefits

  • VK took over the entire due diligence for vendor evaluation, assessment and shortlisting for the client saving months of effort and money.
  •  VK being the single point of contact and driver of the product during development, client’s team did not need to hire a project manager and also get a great quality product.

Case Study II

Malaysian B2B Insurance Brokerage

Business Challenge

  • Traditional offline business with need to grow in the online market
  • Nil presence online with just a basic promotional website and no online solutions
  • Need for internal disruption to change way of operations

Solution

  • VK proposed to make client’s web presence on the lines of “policy bazaar” for gaining 1st mover advantage in this space in the South East Asian market.
  • Mobile application integration with the website/portal.

Benefits

  • Client was able to introduce a new channel of interaction with its potential customers with new high potential leads getting generated from the online platform.
  • Client got access of multiple VK Delivery partners for various solutions implemented as part of the system and process overhaul.

Case Study III

Middle East Fintech startup

Business Challenge

Urgent need for JAVA AWS developers for the large scale product development with flexible option to work from onsite in starting months and then out of Bangalore India.

Solution

  • Staff Augmentation with a turnaround of 30 days was provided to the client with the Java AWS resource flying to Dubai for the assignment.
  • Client interviewed candidates to ensure expectation setting is clear.

Benefits

  • VK lined up 5 highly experienced candidates within client budget and facilitated pre-screening to ensure minimum turn around.
  • Developers were selected and was available at the client site in <30 days.
  • Huge cost saving for the client.

Case Study IV

Datahub

Business Challenge

With data and voice getting over-commoditised and data localisation regulations gaining momentum everywhere, there is a tremendous opportunity for telcos in emerging markets to offer in-country public cloud services. One of the top telco in Oman aimed at setting up a public cloud service for compute and storage and needed a technology and knowledge partner to take the service to market.

Solution

Our cloud solution partner IndiQus designed the cloud architecture as well as the storage, compute & virtualisation platform. Furthermore, We also integrated Apache CloudStack to provide a graphical web interface to create VMs on custom templates & ISOs. We delivered a multi-tenant, high-availability Infrastructure as a Service (IaaS) cloud management platform along with a cloud orchestration layer, giving automation of the creation, provisioning and configuration of virtual machines & high-performance storage. We continue to provide cloud and datacenter managed services support to Datahub with a 99.99%+ uptime and has already started the implementation of Datahub’s second region in the country. Additionally, plans are also underway to launch a complete XaaS solutions marketplace.

Benefits

Delivered a fully secure, highly available and completely scalable public cloud for Datahub with the following highlights:
  • Set up the first in-country public cloud in Nepal with 100% data localisation.
  • Complete IaaS and SaaS marketplace to manage customer lifecycle and sell cloud services.
  • Helped turn Datahub as Nepal’s top cloud provider offering not only compute and storage but also backup and DR services.

Case Study V

Large Telco

Business Challenge

With data and voice getting over-commoditised and data localisation regulations gaining momentum everywhere, there is a tremendous opportunity for telcos in emerging markets to offer in-country public cloud services. One of the top telco in Oman aimed at setting up a public cloud service for compute and storage and needed a technology and knowledge partner to take the service to market.

Solution

Our cloud solution partner IndiQus designed & deployed telco’s public cloud from its data centres in Oman. The cloud platform delivers key services namely – Infrastructure as a Service (IaaS) for public cloud using the apiculus® Cloud Platform; full feature OSS-BSS platform with essential plugins; cloud security & advanced SIEM integration; online portal for retail & enterprise sales; integration with existing virtualised infrastructure. Additionally, We also engage in continual business engagement & sales enablement. We continue to provide product, platform and managed services support to the telco with a 99.99%+ uptime and has already delivered over 10 major version upgrades for the technology and the software.

Benefits

Delivered a fully secure, highly available and completely scaleable public cloud for the telco, with the following highlights:
  • Turnkey delivery at an initial investment under USD 200,000.
  • Complete IaaS and SaaS marketplace to manage customer lifecycle and sell cloud services.
  • Initial capacity upgraded within 12 months.
  • Second site planning underway.
  • Operationally profitable in 18 months.

Case Study VI

BFSI

Business Challenge

Designing and development of a smart digital solution (B2B, B2C & B2B2C) that enables insurance advisors to create engaging conversations and journeys with customers, provide relevant recommendations based on customer’s lifestyle, instead of bombarding them with pushy emails and policy updates. The client also intended to make advisors proactive, by keeping a track of how peers in the region and across the country are performing, what products are trending etc. A client advisor would sign-up customers, upload all information about the customers along with policy information – the app automatically reminds when a renewal is due or a customer’s life event is approaching.

Solution

Drill-down Analytics for the agent on their customer data and portfolio split data System recommended Top Opportunities picked from your clients based on a personalised smart algorithm. Smart reminders with collection notification along with ability to wish customers on their birthdays and anniversaries in an automated way. Top customers based on assets managed so far. Gamified Leaderboard aggregating data from different agents across all insurance companies, which is visible at a region, city, state or country level. VK in collaboration with product design & tech team of Codewave which helped design and develop the platform, the online platform for insurance advisors and customers (Android, iOS and Web) keeping in mind the simplicity and the ease of use, with valuable features for advisors to manage user’s investments digitally. The platform was holistically designed in the way which will help the advisor to get actionable insights on business opportunities, engage with client in deeper and in a more meaningful manner and give them a single roof to provide exceptional customer service with high efficiency and convenience. Platform simplifies Advisor’s engagement with the customer with value added features like, timely reminder for renewals, personalized service which will advice “need based insurance” and also give insightful suggestions to advisors on high revenue opportunities. Once the advisor signs in, he / she gets to see a high level dashboard indicating revenue opportunities, data driven insights to drive sales, a leaderboard to know your rank nationally and compare with peers. Advisors can also easily chat and engage with customers on the go. Proactive reminders on customer birthdays and their anniversaries are sent to advisor so they can proactively keep in touch with customers. Advisors can also manage appointments & upcoming activities. Before we started designing the applications, we did qualitative and quantitive surveys with a group of experienced advisors. Based on our learning and understanding we had during these interactions, Founder’s domain expertise and the team’s technology expertise, we identified what features could be built to create an integrated experience for insurance advisors and customers. We went with a advisor-first approach, building the tools necessary for the advisor to signup customers. The app is built with high levels of security, database encryption and IP whitelisting, communication via certified SSL (secure sockets layer) for both frontend and backend and with encryption all customer & advisor data is safe and secure.

Benefits

Enabled critical product pitches, demonstrating live “intent recognition” Opened new potential for tier 2 cities and non-english speaking users, to use the app Flexibility to integrate with live travel information for India – trains, buses and flights